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Try to enter login information in Notepad or word, then enter by copying and pasting.
<Notes when entering>
◆Check uppercase letters, lowercase letters and numbers
◆Check half-width and full-width
* All login information must be entered with half-width characters
◆Check unclear characters
(e.g. 1) The number "0" and the letter "O"
(e.g. 2) The number "1" and the alphabetic uppercase "I" or the alphabetic lowercase "l"

If you are unsure of the correct login information, please contact us using contact details mentioned in the distributed explanatory materials.