FAQ | Portal Site of Official Statistics Online Survey

１．Questions about Portal Site of Official Statistics Online Survey

1-01. Tell me the terminal environment that can use Portal Site of Official Statistics Online Survey.

⇒Click here for recommended environment of PC.

⇒Click here for recommended environment of smartphone and tablet.

1-02. Can I use Online Survey system on Windows XP and Vista?

Windows XP and Vista are not included in recommended environments of Portal Site of Official Statistics Online Survey.
We recommend that you use the system in a recommended environment because operations on other PC environments are not guaranteed.

1-03. I heard that the communication encrypted by SSL is dangerous. Is Portal Site of Official Statistics Online Survey secure?

To strengthen security, SSL 3.0, TLS 1.0 and TLS 1.1 are disabled, and only the of TLS 1.2 is used in Portal Site of Official Statistics Online Survey, so there is no problem.

1-04. I cannot connect to the Government Statistics Online Survey General Counter.

Perform the following operations and try to see if the phenomenon improves.
・ JavaScript / cookie settings
・ Delete cache
・ Registration to trusted sites
・ Connect with other terminals / browsers
・ Check if "TLS 1.2" is enabled

２．Questions about Login

2-01. I forgot my login information.

If you forgot your login information, please contact us using contact details mentioned in the distributed explanatory materials.

2-02. After I entered the login information, message "An unusable survey target ID. Please check your government statistics code and survey target ID." or "Password does not match. Please check your survey target ID and password." is displayed.

The login information you entered may be incorrect. Please check the following points to confirm you have correctly entered login information notified by the survey execution agency.
In addition, if you are unsure of the correct login information, please contact us using contact details mentioned in the distributed explanatory materials.
◆The government statistics code is different depending on statistical surveys. Please check if another survey code is entered in the government statistics code input field.
◆All login information must be entered with half-width characters.
◆Check if you have used the unclear characters.
(e.g. 1) The number "0" and the letter "O"
(e.g. 2) The number "1" and the alphabetic uppercase "I" or the alphabetic lowercase "l"

2-03. I cannot login and it displays "The number of failed login exceeded the specified number of times."

For security purpose, if you fail to log in 5 times or more it will be locked.
Please wait about 15 minutes and log in again.
If you are unsure of the correct login information, please contact us using contact details mentioned in the distributed explanatory materials.

３．Questions about changing password

3-01. It displays "The meaningful characters (Password, Sato, Tokyo, Gakkou, Windows, Soumu and so on) are included in the password." on Change password screen, so it cannot continue.

It is possible that the new password entered does not comply with the password policy, so please pay attention to the following points and change the password.

"Password policy"

●8 to 32 half-width alphanumeric and symbol characters

●String including at least one alphabetic character and one numeric character

●Symbols such as / [] :; | = + *? <> can be used

●Click here for words that are easy to guess

3-02. I'd like to reset a forgotten password.

As for the password resetting, please contact us using contact details mentioned in the distributed explanatory materials.

４．Questions about contact details

4-01. If the email address is not registered, can I use Portal Site of Official Statistics Online Survey?

Surveys which the email address must be registered cannot be used.
The required and optional settings of the contact details such as email address are different depending on the statistical surveys. Please contact us using contact details mentioned in the distributed explanatory materials for more details.

５．Questions about creating and sending answers of e-questionnaires

5-01. I think I have entered the answers correctly, but a data check error displayed on the questionnaire.

The check errors of questionnaire are different depending on the statistical surveys. Please contact us using contact details mentioned in the distributed explanatory materials.

5-02. I do not know the procedures to send a questionnaire.

The methods of sending a questionnaire are different depending on the statistical surveys, please confirm the content mentioned in the distributed explanatory materials

5-03. An error related to the certificate occurred when sending the questionnaire.

It may not be connected correctly when accessing Portal Site of Official Statistics Online Survey.
Please re-acquire the questionnaire, load the answer data and send it again, or try to register the answers in a batch.
⇒Click here for how to register answers in a batch

5-04. When I send the questionnaire, it displays "Unknown error."

5-05. When I send the questionnaire, it displays "Password is incorrect."

The password you entered may be incorrect.
Try to enter login information in Notepad or word, then enter by copying and pasting.
<Notes when entering>
◆Check uppercase letters, lowercase letters and numbers
◆Check half-width and full-width
* All login information must be entered with half-width characters
◆Check unclear characters
(e.g. 1) The number "0" and the letter "O"
(e.g. 2) The number "1" and the alphabetic uppercase "I" or the alphabetic lowercase "l"

If you are unsure of the correct login information, please contact us using contact details mentioned in the distributed explanatory materials.

5-06. After sending the questionnaire, I received an email saying "It cannot be accepted."

5-07. I'd like to confirm that the questionnaire was sent correctly.

Log in to Portal Site of Official Statistics Online Survey, and open List of questionnaire screen, if the date of sending the questionnaire has been displayed in "Answer date" field, the questionnaire answers have been accepted correctly.
In addition, if you have registered email address in the statistical survey, "Acceptance status of questionnaire answers" email will be sent to you, please confirm the content.
If neither of them can be confirmed, the questionnaire has not been sent correctly. Please try to send it again.

5-08. I'd like to correct the contents of the questionnaire whose answers have been sent.

The correction methods are different depending on the statistical surveys.
Please contact us using contact details mentioned in the distributed explanatory materials.

5-09. After answering online, I received an email about "Acceptance status of questionnaire answers", did it correctly answered?

When you click Send answers button, an email about "Acceptance status of questionnaire answers" will be sent automatically to the email address registered in the contact details.
This email with the same subject name will be sent even if it is not answered correctly.
In some cases, you need to answer again, so please confirm the contents of the email.
⇒Click here for details of the email sent automatically

６．Questions about statistical surveys

6-01. I received a request for answering the statistical survey, can I answer it online?

The answering methods are different depending on the surveys.
Please contact us using contact details mentioned in the distributed explanatory materials.

6-02. I do not understand the meaning of the terms used in the statistical surveys.